Frequently Asked Questions
Everything you need to know about your Netflix Shop experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10 to 21 business days.
What is your return policy?
We accept returns for most items in their original, unworn condition within 30 days of delivery. Please note that certain limited-edition collectibles and final sale items may not be eligible for return.
Are the products officially licensed?
Yes, every item available on the Netflix Shop is officially licensed and developed in collaboration with the creators of your favorite series and films.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.